I. INTRODUCTION

Luxin (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you use the Luxin mobile application (the “App”).

Luxin is a travel and transportation application that provides chauffeur-driven car rental services, airport transfers, and VIP transportation solutions.

The App is operated by
KING ISTANBUL TURIZM OTELCILIK HIZMETLERI ITHALAT IHRACAT SANAYI VE TICARET LIMITED SIRKETI
(the “Company”).

This Privacy Policy applies to all users of the App (“Users”).

For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR), the Company acts as the data controller, unless otherwise stated.

By accessing or using the App, you acknowledge that you have read, understood, and agreed to this Privacy Policy.


II. IMPORTANT NOTICE FOR CALIFORNIA RESIDENTS (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to request:

  • The categories of personal information we collect and process

  • The sources of personal information

  • The purposes for which personal data is processed

  • The categories of third parties with whom personal data may be shared

  • The specific pieces of personal information collected about you

We do not sell your personal data.

Requests related to California privacy rights may be submitted using the contact details provided in the Contact Us section.

III. INFORMATION WE COLLECT

1. Information You Provide Directly

When you use Luxin, we may collect:

  • Contact Information (such as name, email address, phone number)

  • Booking and Travel Information, including:

    • Pickup and drop-off locations

    • Date and time of transfer

    • Airport or flight-related details (if provided voluntarily)

  • Customer Support Communications

  • Transaction References related to in-app purchases

We do not collect or store your credit or debit card details. Payments are processed securely by Apple App Store or Google Play.

2. Information Collected Automatically

Device & Technical Information

  • Device type, model, operating system, app version

  • IP address, language, time zone

  • Session duration and interaction data

Location Information

We collect location data to provide transportation and travel services. This includes:

  • Pickup and drop-off locations entered by the user

  • Real-time location data during an active trip to enable live map tracking, route navigation, driver coordination, and accurate trip progress display

Precise location data is collected only while a trip is active and is used solely for providing core transportation services. Location tracking stops automatically once the trip is completed.

Usage & Analytics Data

  • App usage patterns

  • Crash logs

  • Performance diagnostics


IV. PURPOSES OF PROCESSING PERSONAL DATA

We process personal data for the following purposes:

  1. To provide transportation and travel services, including chauffeur-driven rentals and airport transfers

  2. To manage bookings, routes, and service coordination

  3. To enable live map and real-time trip tracking, including distance calculation, route visualization, and trip progress updates

  4. To operate, maintain, and improve the App

  5. To communicate with users regarding bookings, service updates, and support requests

  6. To ensure security, prevent fraud, and protect users

  7. To comply with legal and regulatory obligations

If new purposes for processing personal data arise, this Privacy Policy will be updated accordingly.


V. SHARING OF INFORMATION

We do not sell or rent personal data.

We may share limited information with trusted third-party service providers that assist with:

  • Analytics and performance monitoring

  • Crash reporting

  • Attribution and service optimization

All third parties process personal data only under our instructions and for legitimate business purposes.

We may also disclose personal information if required by law, legal process, or governmental authority.


VI. INTERNATIONAL DATA TRANSFERS

Luxin operates internationally. Your personal data may be transferred to and processed in countries outside your country of residence, where data protection laws may differ.

We apply appropriate safeguards to ensure that personal data remains protected in accordance with applicable laws.


VII. DATA RETENTION

We retain personal data only for as long as necessary to:

  • Provide services through the App

  • Fulfill legal and regulatory requirements

  • Resolve disputes and enforce agreements

Once data is no longer required, it is securely deleted or anonymized.


VIII. YOUR RIGHTS

Depending on your jurisdiction, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of personal data

  • Restrict or object to processing

  • Request data portability

Requests can be submitted using the contact details below.


IX. OPT-OUT OPTIONS

Advertising Tracking

You may limit advertising tracking via your device settings:

  • iOS: Settings → Privacy & Security → Tracking

  • Android: Settings → Google → Ads

Location Services

You may disable location access through your device settings at any time.
Please note that disabling location services will prevent core features of the App, including live map tracking, distance calculation, driver assignment, and real-time trip updates, from functioning properly.


X. SECURITY

We implement appropriate technical and organizational security measures to protect personal data, including encryption where applicable.

While we strive to protect your information, no system is entirely secure, and we cannot guarantee absolute security.


XI. CHILDREN'S PRIVACY

The App is not intended for individuals under the age of 18.

We do not knowingly collect personal data from children. If such data is identified, it will be deleted promptly.


XII. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.
Any changes will be reflected with a revised effective date and published within the App or on our website.


XIII. CONTACT US

If you have any questions or concerns regarding this Privacy Policy, you may contact us at:

📧 luxintravel0@gmail.com